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Top 7 Customer Service Tips to Handle Complaints and Keep Customers Happy If customers are the lifeblood of businesses, then customer complaints are the antidote to a thriving business. Or, is it? While many businesses fear the onslaught of complaints from customers, in truth, proper handling of these complaints can work to a business’s advantage. Whenever a customer complains, he is in fact handing you a lesson in how to please others for add on business. So, take advantage of this opportunity with these seven customer service tips on how to handle complaints and keep your customers happy. When a customer complains, the best way to appease the customer’s bad feelings is to act on it quickly. Remunerate customers as fast as possible with a refund when appropriate, or offer an apology. Acting swiftly to correct the wrong consoles the customer and imbibes them with a sense of loyalty as well. You can be sure the customer will want to shop with you again because you handled his complaint timely and correctly. Respond

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